How do I contact the Customer Experience team?

Have questions or concerns? Our team is here to help!

Email: 24/7 at hello@pela.earth

Live Chat: Monday to Friday | 9 am - 5 pm PST

Phone: Monday to Friday | 8 am - 4 pm PST

Please note: If you are an existing Lomi customer you must reach out to us via the purchase email, otherwise our customer experience representatives will be unable to access all relevant account information.

If you contact our team about a specific Lomi-related question, be sure to provide the following:

  • Serial Number of your Lomi
  • What cycle you last ran
  • A quick video or a picture of the issue
  • A list of what was added to Lomi last (if applicable) - the more specific, the better!

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