For those who contributed to our Indiegogo campaign: those Lomi units purchased are not returnable or refundable.
They are, however, subject to a warranty replacement should they fall under the category of a warranty return.
Please reach out to our Customer Experience Team should you require assistance submitting a Warranty Claim.
Lomi Customer Experience Email: firstname.lastname@example.org
Lomi Customer Experience Phone Number: 1-877-563-5664 | Mon-Fri | 8am - 4pm (PST)