Can I Cancel My Lomi Order?

If you’ve ordered directly from our website ( on the US/CAD, UK, or EU versions and would like to cancel, please contact our customer experience team as soon as possible at using the initial purchase payment email.


While our team will endeavour to cancel this order as soon as possible, please be aware that our order allocation usually happens within the first 8-12 hours of the order being placed and that there may be a chance that we will be unable to stop shipments.


Contact Customer Experience

Via chat between 9am-3pm PST on our website


Give us a call at 1 (877) 563-5664 from Monday to Friday, 8am-4pm PST

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