Lomi App Troubleshooting

Before continuing, please make sure your phone is connected to Wi-Fi.


Step 1: Update App

  • Please open your phone's app store and type in "Lomi"
  • Once located, select our app to open it's app page
    • If you see the "Open" button, your version of the app is up-to-date.
    • If you see an "Update" button, your app version is outdated and needs to be updated. 
      • Update app and relaunch.

If issue unresolved, proceed to Step 2


Step 2: Update Phone Operating System

  • iPhone: Go to Settings > General > Software Update. The screen shows the currently installed version of iOS and whether an update is available > Install update if available
  • Android: Open Settings > About Phone > Check for Updates > If an update is available, an Update button will appear > Install update if available
  • If your system is now updated

If issue unresolved, proceed to Step 3


Step 3: Log Out

  • Please log out of your Lomi App
  • Once logged out, please log back in
  • When you have re-entered your app, please review the app to determine if the issue persists

If issue unresolved, proceed to Step 2


Step 4: Delete & Reinstall App

  • Please remove the app from your phone by deleting it
  • Once deleted, please proceed to your phone's app store and re-download the app


If your issue is unresolved, please submit a support form here with the information in the form.

If you have already contacted support and are required to contact them again, please follow the instructions outlined in your communication and reply to your communication thread.


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