Step 1: Perform a Hard Reset
- Make sure the lid is securely locked up on the unit
- Press and hold your Lomi's main button for 30 seconds
- While you are holding the button your Lomi will beep 4 times. After you hear the 4th beep - it has reset successfully, you can let the button go. You'll also notice that the lights will turn on in a progressive circle.
- You'll notice that the WiFi light is now flashing
Step 2: Remove your Lomi 2 (Bloom) from the App
- In your Lomi app, from the icons at the bottom of your screen, select "Menu"
- Once in "Menu", select "My Lomi Details"
- At the bottom of that screen select "Remove this Lomi from your app"
- Confirm the removal
Step 3: Re-add your Lomi 2 (Bloom)
- Follow the same steps as you had when you first added your Lomi.
- You can find those steps listed here.
*Lomi Tip: have your new network name and/or new WiFi password handy for a faster setup!
Once all three steps have been followed, your Lomi will be re-added and all of your points from before will be listed!
If you have any concerns of questions, please contact our support team for additional help and provide a screenshot of your issue.