Subscribe & Save: Subscription Conditions

Lomi Subscribe & Save Plan Terms and Conditions: 

Last Update: November 7th, 2023

The Lomi Subscribe & Save Plan (“LSP”) is operated by Open Mind Developments Corporation (“dba Lomi”).  These LSP Terms of Service (“Terms”) apply to your participation in the LSP.

Description of the Lomi Subscription Plan

LSP is a subscription based comprehensive service plan operated by Lomi and available to customers with Active Member Status (as defined below).  LSP benefits include:

    • Lifetime Warranty of your Lomi device
    • Unlimited refills for LomiPods and Filters
    • Free Lomi device upgrade every 36 months

 

Active Member Status:

    • Active Members are customers who have:
      • subscribed to the LSP
      • made uninterrupted LSP subscription payments
      • not paused or skipped a LSP subscription shipments
      • remedied any failed LSP payments within 30 days of the failed payment

 

Lifetime Warranty Terms: 

        • All warranty claims are subject to the Terms of Warranty Coverage of the standard 1-year Warranty
        • The Lifetime Warranty covers defects in materials and workmanship under normal use conditions for Lomi devices.
        • Coverage includes the device body, bucket, heating element, fan, removal components, and electronic controls (subject to standard Warranty terms).
        • Coverage does not include damage from accidents, misuse, unauthorized modifications, or other non-warranty related causes.
        • Should a customer cancel their LSP, they will no longer be considered an Active Member and warranty coverage will revert to the standard 1-year Warranty
        • Customers can initiate a warranty claim by emailing Lomi customer service at hello@lomi.com or submitting a claim here.

 

Refills for LomiPods and Filters Terms:

        • All LSP Active Members are eligible for an unlimited supply for LomiPods and Filter refills.  Orders can be placed through their Lomi account.
        • Should a customer pause or skip a LSP subscription payment they will no longer be considered an Active Member and immediately become ineligible for unlimited LomiPods and Filter refills.

 

Device Upgrade Terms:

        • All LSP Active Members are eligible for a free device upgrade after 36 continuous months of maintaining Active Member Status
        • Device upgrades are subject to shipping fees only.  Shipping fees are to be fully borne by the customer. 
        • Should a customer pause or skip a LSP subscription payment they will no longer be considered an Active Member and immediately become ineligible for device upgrades.

 

Failed Payments:

        • Failure to remedy failed LSP payments within 30 days of the failed payment will result in customers no longer being considered an Active Member and immediately become ineligible for all LSP benefits.

 

Customer Acknowledgment:

        • Lomi reserves the right to modify, terminate, or revoke the LSP Terms in whole or in part at its sole discretion, with proper notice to LSP Active Members.
        • Lomi reserves the right to change LSP subscription prices at its sole discretion, in accordance with applicable laws and regulations. LSP Active Members will be notified of such price changes through one or more of the following means: email, website or user dashboard offering clarity on updated subscription prices, the effective date, and any other key information.
        • By maintaining Active Member Status you acknowledge that you have read, understand and agree to these Terms.

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