Lomi Rewards: Troubleshooting

  1. Can I Undo an Order/ Cancel a Redemption?
    Currently, all redemptions of Lomi Rewards points are final and our team isn’t able to reverse those redemptions.
    For more information or to express a concern, please contact our Customer Experience team here: https://lomi.com/pages/contact-us.

  2. Why are my Rewards Grey?
    If your rewards are "greyed-out" this means that you haven't earned quite enough points. Keep using your Lomi or make some referrals to earn more!

  3. My Points Aren't Correct
    Your points are automatically added into your profile based on the action you take, like maintaining your subscription or referring a friend.If you notice a discrepancy here, or you need some clarification on your points, please contact our Customer Experience Team for assistance: https://lomi.com/pages/contact-us.

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