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Can I Undo an Order/ Cancel a Redemption?
Currently, all redemptions of Lomi Rewards points are final and our team isn’t able to reverse those redemptions.
For more information or to express a concern, please contact our Customer Experience team here: https://lomi.com/pages/contact-us.
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Why are my Rewards Grey?
If your rewards are "greyed-out" this means that you haven't earned quite enough points. Keep using your Lomi or make some referrals to earn more!
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My Points Aren't Correct
Your points are automatically added into your profile based on the action you take, like maintaining your subscription or referring a friend. If you notice a discrepancy here, or you need some clarification on your points, please contact our Customer Experience Team for assistance: https://lomi.com/pages/contact-us.