Lomi Errors

If your Lomi has an error, you will see a red light around the button. When an error occurs during a cycle, the cycle will automatically cancel.

 

To clear an error, perform a “soft” reset on your Lomi Bloom to attempt to clear the error light/ an alert:
1. Press and hold the button for 10 seconds.
2. Your Lomi will beep when it has reset successfully, and the lights will turn on in a progressive circle.

If, after completing the “soft” reset, your Lomi persists with an error light or an alert, please contact Customer Experience to confirm your next steps.

Do not perform a hard reset of your unit unless you've been directed to by a Customer Experience agent.

 

Contact Customer Experience

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